When it comes to outsourcing customer communications, we understand that the client’s brand is on the line in every contact with the customer. That’s why HCS provides all the critical touch points needed to increase sales, retain customers and cement brand loyalty in a way that reflects positively on the client’s image, and their bottom-line.
Our highly trained force of bilingual and accent-neutral English-speaking agents are ready to serve your customers 7 days a week, 24 hours a day. Every call is recorded and monitored, and every agent is coached and incentivized to engage in purposeful, strategic dialogue to help your brand build more profitable relationships. Our emphasis on technology means we can meet your customers where they are—through email, social media and traditional phone campaigns.